Good night from all of us at YSPI
Wednesday, 18 May 2016 12:28

Handling Feedback and Complaints

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Youth Suicide Prevention Ireland is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.

We welcome both positive and negative feedback. Therefore we aim to ensure that:

  • it is as easy as possible to make a complaint;
  • we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
  • we treat it seriously whether it is made by telephone, letter, fax, email or in person;
  • we deal with it quickly and politely;
  • we respond accordingly - for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;
  • we learn from complaints, use them to improve, and monitor them at our Board.

If you have feedback or a complaint

If you do have a feedback or complaint about any aspect of our fundraising work you should:

  1. In the first instance you should complete our online reporting form HERE.  Your issue will be dealt with by our Administrator. Please give us as much information as possible in the form. We will respond back to you within 1 working day.
  2. If we do not resolve your issue to your satisfaction then you can contact our Chief Executive, Tony Philpott in writing, by email or by telephone.
Write to:
Tony Philpott
Chief Executive
Youth Suicide Prevention Ireland
Atrium Business Centre, Blackpool Retail Park, Blackpool, Cork City

Tel: 021 242 7171
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
We are open 5 days a week from 10.00 am to 5.00 pm each day.

What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a
new deadline.

What if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to the Secretary of the Trustees. The Secretary will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members.

Read 621 times Last modified on Tuesday, 16 August 2016 14:51

Warning Signs

Warning signs may include but are not limited to:
Withdrawing from family and friends
Having difficulty concentrating and thinking clearly
Sleeping too much or too little
Feeling tired most of the time
Gaining or losing a significant amount of weight
Talking about feeling hopeless or guilty
Talking about suicide or death
Self-destructive behaviour like drinking too much or abusing drugs
Losing interest in favourite things or activities
Giving away prized possessions
Mood swings
IMPORTANT
If a friend mentions suicide, take it seriously. If they have expressed an immediate plan, or have access to prescription medication or other potentially deadly means, do not leave them alone. Get help immediately.

Helplines

The Samaritans116 123
Pieta House1800 247 247
Aware1890 30 33 02
ISPCC Childline1800 66 66 66
Teen-Line Ireland1800 83 36 34

Contact Us

Youth Suicide Prevention Ireland (RCN20070670)
59 High Street
Killarney
Co Kerry V93 N977
Tel 021 - 242 7173
Email admin@yspi.eu